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The New Zealand Transport Agency has released its redacted report into the independent review of its struggling national-ticketing project. The review faulted weak management by officials and insufficient expertise from Cubic, among other problems; but heavy redactions make it difficult to get a full picture of what has gone wrong. The agency also confirmed it’s in “commercial discussions” with vendor Cubic.
• Document: Independent Review of NTS Program (redacted), July 2025.
• NZTA (New Zealand)
• Cubic
• L.E.K. Consulting
• Auckland Transport
An independent review of New Zealand’s national fare-system project concluded there is a “very high likelihood of further significant delays” to the project and expressed doubts that vendors and other parties would be able to deliver the full project “within the committed contract value.”
When asked whether national transport officials are pursuing any claims against Cubic Transportation Systems for delays in the National Ticketing Solution project, a spokesman for the New Zealand Transport Agency told Mobility Payments today that officials were
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