Article Highlights
A new report from the Victoria state auditor-general found that Conduent was too ambitious with its original rollout schedule for the state’s planned fare system, and state transport officials didn’t try to avoid the ensuing problems and disputes, leading to delays and higher costs. More delays are possible.
• Document: “Modernising myki.” Victoria state auditor-general’s report, March 2026
• Document: Letter from Conduent Victoria Ticketing System, responding to auditor’s report, Feb. 2026
• Auditor-General’s Office
• DTP (Victoria)
• Conduent
• HCLTech
The Victoria state auditor-general’s office in Australia concluded that an “overly optimistic delivery schedule” by Conduent Transportation and ensuing dispute with state transport officials resulted in a costly reset of the state’s major fare system project in 2024, delaying it by 18 months and adding 25% in capital costs.
State auditor-general, Andrew Greaves, who issued the 54-page report Wednesday (download report below), didn’t spare criticism of the Victoria Department of Transport and Planning, or DTP, which oversees the project. The report charges the state with poor planning and other issues that also risk delaying the project again in the future.
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