Article Highlights

Key Takeaway:

Open-loop contactless fare payments in Sydney are growing rapidly, especially with NFC mobile wallets, but transit agency Transport for New South Wales says the closed-loop, stored-value card Opal is here to stay. The Opal brand carries weight, and the card still accounts for most fare payments for the agency.

Key Data:

NFC wallets now account for 55%–or more than half–of all contactless open-loop payments on the Sydney Metro, buses, trams and ferries. All told, contactless payments–both from mobile wallets and contactless EMV credit and debit cards–make up more than 30% of all adult trips, and is growing.

Organizations Mentioned:

• Transport for NSW
• Transport for London

Sydney-based Transport for New South Wales, Australia’s largest transit agency, has no plans to phase out or de-emphasize its closed-loop Opal card, despite strong adoption of contactless open-loop payments by customers, especially with mobile wallets, according to Kurt Brissett, executive director for connected journeys for the agency.

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